Senior Technical Support Engineer

Our Mission: Powering Innovation That Drives Human Advancement 

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

Innovate With Ansys, Power Your Career.  

Summary / Role Purpose

Join the Ansys Customer Excellence team to partner with our customers to engineer enterprise-level software solutions and grow Ansys business. Primarily working under direct supervision of your manager, you will contribute to the development of Ansys Platform solutions and supporting systems. In this role, you will collaborate with a team of expert professionals to accomplish solution development objectives.

Key Duties and Responsibilities

• Understand and follow the development processes, best practices, and coding guidelines.
• Participate in the implementation, maintenance, testing and documentation of software modules and sub-systems
• Ensure compliance with data privacy and security regulations.
• Participate in user acceptance testing of new functionality to ensure that new features and workflows function as intended.
• Work with the cyber security team to implement all cyber related requirements.
• Identify defective infrastructure functionality (in dev or live environments) and log defects, alert infra leaders.
• Evaluate defect tickets, coordinate and assign to get completed.
• Take process flows and developer instructions and create development (staging) code.
• Test and validate business requirements to implemented functionality.
• Coordinate other team members in the implementation, maintenance, testing and documentation of software modules and sub-systems.
• Convert business requirements into process flows, developer instructions.
• Participate in the codification of business requirements and structural design of software modules and sub-systems.
• Review developed functionality for applicability, quality, efficiency, sustainability.
• Develop subject matter expertise ​and knowledge of new technologies and approaches useful to serve the business requirements
• Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS in Engineering, Computer Science or related field
• Required minimum years of professional experience in an engineering software environment: BS+5 or MS+3
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
• Strong organizational and time management skills, possesses a sense of urgency
• Projects a professional image and demonstrates business acumen, driven to succeed
• Capability to work independently, as well as with others in a fast paced, diverse team environment with continually evolving priorities
• Strong understanding of object-oriented programming and design patterns
• Proficiency in PHP frameworks (such as Laravel, Symfony) and JavaScript frameworks (such as React, Angular, Vue.js)
• Experience with languages such as HTML5, CSS3, and jQuery
• Comfortable working with debugging tools like Firebug, Chrome Inspector, etc.
• Proficient understanding of code versioning tools such as Git
• Strong proficiency with database technologies (MySQL)
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Experience with WordPress development (Rest, Hooks, WP themes, Custom post types and Taxonomies)

Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: BS+8 or MS+6
• Ability to learn quickly and to collaborate with others in a geographically distributed team
• Familiarity with AWS/Azure Cloud platforms, Docker
• Experience with DevOps practices (e.g., CI/CD, infrastructure code)
• Experience with mentoring other engineers in the team
• Experience with Linux systems (as user and administrator)

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. 

Our Commitments: 

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values: 

• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions: 

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

INCLUSION IS AT OUR CORE 
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. 

WELCOME WHATS NEXT IN YOUR CAREER AT ANSYS 

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. 

At Ansys, its about the learning, the discovery, and the collaboration. Its about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. 

CREATING A PLACE WE’RE PROUD TO BE 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). 

For more information, please visit us at www.ansys.com 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. 

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.