Hitachi Systems - L2 Senior Technical Engineer - APM Configuration (2-5 yrs)

Role : Sr. Technical Engineer APM (Configuration / Analyst Consultant)

Location : Mumbai

Qualification : Any Graduation

Experience : 2-4 years of experience

Skills :

- Prior development background in J2EE or .Net stack is a strong plus.

- Experience in Windows Server operating system and administration skills is an added advantage.

- Able to independently write and trouble-shoot scripts in Shell / Python / SQL

Must Have :

- 2-4 years of experience, preferably a part of it in the IT Management / Application Performance Management area

- Experience working on distributed enterprise software products

- Worked using any APM tools. preferably on Dynatrace.

- Excellent analytical skills, ability to identify bottlenecks and recommend solutions

- 1-2 years of experience in customer-facing positions as a professional services consultant or implementation engineer

- Familiar with basic tasks of any one of the databases & Middleware.

- Ability to understand Application architecture and associated business / IT Operations workflows.

- Understanding on Linux commands, Scripting and SQL

Key Responsibilities :

- Responding to client support requests.

- Understand & document client application landscape and infrastructure

- Get details of known application, infrastructure outages and pain points

- Understand customers requirements and translate them to specific monitoring requirements

- Review the plan and get sign-off from the client project manager

- Ensure on time delivery of tasks and completion of APM product implementation milestones

- Analyze the alerts and issues identified by APM product to assist in detailed Root Cause Analysis and Alert Fine tune

- Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of APM product Analysis.

- Train client / APM monitoring team on features of APM Product and using it to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed

- Track the support requirements and interface with the APM Product support team for quick resolutions

- Manage the APM patch updates and upgrades on an ongoing basis

- Ensure and document full deployment of APM product in clients environment

- Troubleshooting configuration/environment/application server issues.

- Lead regular meetings with clients and internal stakeholders.