Senior Technical Business Analyst (PST hours)

Day-to-day

• Demonstrating Hands-on experience with REST APIs, Postman and managing third-party integrations.
• Proficient in writing complex SQL queries and capable of executing various logical operations in SQL
• Monitor the health of third-party integrations and take necessary actions in order to solve the issues. Involves daily monitoring of various dashboards and triaging the issue
• Develop and manage business review cadence with cross-functional teams.
• Reproduce and debug customer-reported issues that span multiple layers of the technology stack
• Manage JIRA backlog of client requests and bugs. Update ticket status on a daily and weekly basis to ensure clarity and collaboration throughout the organisation.
• Identify key trends in customer issues, and document solutions to common questions and issues
• Develop and maintain product expertise, including best practices to provide value to customers

What were looking for

• Experience working with 3rd parties, drive cross-functional solutions, and influence end solutions. Knowledge of JSON, Postman, SOAP XML, API.
• Proficient in writing complex SQL queries, Window Functions, CTEs and capable of executing various logical operations in SQL
• 5+ years of experience
• Preferably PST working hours (7pm to 4am IST)
• Able to work independently and make decisions. Demonstrated ability managing priorities in a fast-paced environment
• Strong time management and experience of working Jira board is a plus
• Previous exposure to clients, comfortable with customer-facing meetings and managing customer expectations
• High attention to detail and ability to troubleshoot
• Excellent written and verbal communication skills
• Demonstrated passion for resolving customer issues
• A strong sense of empathy with customers