- Resource would play a senior role in running development and support projects for Oracle SCM/SaaS/Fusion customers and should have experience in working on development, support of CEMLIs and Implementation (Waterfall or Agile methodology)
- The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts
- Resource should be able to independently work on Functional solutions - Design, develop and test.
- Functionally good in Configurations and experience on all functional features of SCM Modules
- Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to integrations from functional perspective.
- Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business
- Report progress/status/risk/issues on development at regular basis.
- Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CR Enhancement requests
- Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.
- Resource should be able to understand customer requirements/user stories and implement practical solutions.
- Resource should have hands on knowledge and expertise on SCM applications like Oracle Apps R12 (OM, INV, Proc, etc) and Fusion/SaaS modules
- Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another.
Personal Attributes
- Self driven and result oriented
- Strong problem solving/analytical skills
- Strong customer support and relation skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Team player
- Customer focused and customer facing skills
- Confident and decisive
- Values Expertise (maintaining professional expertise in own discipline)
- Enthusiasm
- Flexibility
- Organizational skills
- Values and enjoys coaching/knowledge transfer ability
- Values and enjoys teaching functional and Technical courses
Other essential skills
- Experience in understanding customer requirement.
- Good knowledge of business processes and application setups
- Customer facing
- Lateral thinking
- Time Management
- Good Technical expertise on EBS/integrations architecture
- Knowledge of performance tuning is a plus.
- Working knowledge with OMCS/SaaS teams would be an advantage.
- OCI Certified / ITIL Foundation Certification in IT Service Management / Six Sigma.
Your Qualifications
The candidate should have 8+ years of experience in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.
Skills - Fusion/functional skills in Supply Chain (Procurement, Oracle Supplier Network, Order Management Shipping, Inventory, Warehouse Management Systems)
Employment Type: Full Time, Permanent
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