Technical Account Manager / Senior Technical Account Manager - Sales

Designation: Technical Account Manager / Senior Technical Account Manager - Sales

Construction Division

Product: Power Tools

What's the Role?

As an Account Manager, you will be part of a dynamic team, driving value and forging long-term relationships with key customers. This is a B2B sales role, cantered on high-level customer consultation. You'll help shape the future of construction with Hilti's innovative solutions. You ride the iconic Hilti red car, equipped with our latest products, ready to solve customer problems and Make Construction Better.

Key Roles & Responsibilities:

• Develop and implement strategies for key account growth, turning customers into business partners.
• Build strong relationships with key accounts, and take the lead to drive a top-down approach
• Proactively identify and capture new business opportunities within your territory
• Visit Customer Jobsites and Offices, analyze customer needs and provide efficient solutions and technical support.
• Deliver focused product demonstrations & Seminars and ensure customers see the value in our solutions.
• Plan and execute sales activities using our CRM system to ensure high data accuracy, call quality and productivity.
• Maintain detailed records of customer interactions and potential opportunities in our CRM
• Achieve sales targets and drive revenue growth through effective customer engagement.
• Manage credit collections and maintain customer satisfaction.
• Foster collaboration across multiple departments (materials management, logistics, credit, marketing, technical services, customer service) to ensure seamless customer experiences.
• Stay informed about market trends and competitor activities.

What are the essential experiences, knowledge and skills you need for this role?

• Ideally a bachelor's degree in engineering (Civil, Mechanical, Electrical) or related field. MBA/PGDM is a plus
• Strong communication and interpersonal skills.
• Problem-solving ability and a solution-selling mindset.
• Prior sales or business development experience.
• Drive for results and ability to work in a collaborative team environment.
• Learning agility and adaptability in a fast-paced commercial environment.
• Business planning skills to maximize productivity and customer-facing time.