ESDS - Senior System Engineer - CompTIA Security (8-10 yrs)

Job Title : Senior System Engineer - Team Lead.

Job Summary :

- We are seeking an experienced Senior System Engineer to lead a team responsible for managing Windows-based workstations.

- This role involves overseeing system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues.

- The candidate will also mentor and guide a team of engineers, ensuring efficient operation and support across the organization.

Key Responsibilities :

- Lead and manage a team of system engineers responsible for Windows workstation management and support.

- Supervise the installation, configuration, and upgrading of Windows operating systems, software, and applications on workstations.

- Ensure the timely execution of system updates, security patches, and the implementation of backup strategies to safeguard data.

- Oversee troubleshooting of complex technical issues, including Outlook configurations and performance problems.

- Manage workstation and endpoint security by implementing antivirus software, firewalls, and other protective measures.

- Proactively monitor system performance, identify areas for improvement, and implement solutions to optimize workstation operations.

- Collaborate with cross-functional IT teams to ensure integration of security protocols, infrastructure updates, and network changes.

- Develop and enforce standard operating procedures and best practices for system updates, installations, and issue resolution.

- Provide leadership in team development, including mentoring junior engineers, conducting performance reviews, and identifying training needs.

- Ensure all support activities meet defined SLAs and comply with organizational standards.

- Create and maintain detailed documentation, including system configurations, processes, and issue tracking reports.

- Coordinate with the HR department and management to ensure proper resource allocation and succession planning for the team.

- Drive the adoption of new technologies and tools that improve workstation performance and security.

Qualifications :

- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

- 8+ years of experience in managing Windows-based workstations and related infrastructure.

- Proven experience in a team leadership role, with a track record of mentoring and developing engineers.

- Strong technical knowledge of Windows workstation management, including system updates, security patching, and backups.

- Expertise in troubleshooting Outlook and Windows system issues.

- Proficient in Active Directory, Group Policy, and Windows Server environments.

- Solid understanding of endpoint security, including antivirus software and security patch management.

- Excellent problem-solving, decision-making, and project management skills.

- Strong communication and interpersonal skills, with the ability to lead a team effectively.

- Experience with ticketing systems, remote desktop support, and ITIL frameworks is a plus.

Certifications :

- MCSA, MCSE, CompTIA A+, or equivalent certifications.

- Experience with cloud-based services (e.g, Microsoft 365, Azure) is highly desirable.