Messaging Services Senior Specialist

Provides deep subject matter expertise, advice, and program delivery.
Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends.
Contributes to the development of new techniques and plans within area of expertise.
Thorough understanding and management of customer business needs and expectations.
Provide support on day to day operations in managing the Messaging infrastructure of account(s).
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
Anticipates operational, program, and implementation issues and develops preventative measures.
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
Identifies, structures, and delivers services that enable business processes.
May develop automated methods needed to implement recommended solution.
Performs root cause analysis on failed components and implements corrective measures.
Mentors junior team members.
Candidates must have exceptional customer service, problem solving, and communication skills
Possess the ability to work independently with minimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills

Technical Skills-

Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
Administration and Support: Manage and maintain the Office 365 environment, providing day-to-day support and administration of O365 services.
Implementation and Configuration: Configure, manage, and troubleshoot M365 apps including Power Automation, CoPilot for M365, Viva Suite, Power Apps, PowerBi, Purview etc.
Proficient in Office 365 services, PowerShell scripting, and Active Directory. Strong understanding of networking concepts and security best practices
Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. Handle security incidents and perform regular security audits
Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.
Server maintenance/upgrades-Patching, RU/CU s, security updates, server installation/deployment, configuring components and software integration.
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).