Senior Specialist - Hong Kong Broker Admin (Billing)

Assesses and submits client and/or reinsurer presentation materials and communications to resolve questions and secure reinsurer agreements and payments of claims and account balances.

Serves alongside Market Fiduciary and/or Excess of Loss Collections (US) to facilitate with collection of funds.

Checks in that assigned tasks are actioned accurately and in a timely manner in order to ensure Client measurement Service Level Agreements (SLAs) are adhered to.

Analyses and utilizes Key Performance Indicators (KPIs) and other system tools to manage all brokerage receivables, funding, retention, e-trading (UK), post booking receipt (UK), ad hoc reporting requests, payment of funds and all management and transactional process steps to provide services in an efficient, effective and regulatory compliant manner.

Analyses inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.

Initiates and handles relationships with Brokers, Clients and Markets to understand issues in order resolve problems and queries and review working practices.

Administers team meetings and activities in order to share opinions, ideas, knowledge and solutions and seeks opportunities to increase own understanding and improve the services provided.

8.Participate in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes. Seek opportunities to increase own understanding and improve the services provided.