Senior Site Reliability Engineer

Shaping the future of omnichannel Optimizing warehouses and stores through AI-driven software and robotics GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. We are seeking a talented and motivated Senior Site Reliability Engineer (SRE) to join our organization.

The SRE team at GreyOrange is responsible for monitoring the stability and availability of mission-critical production systems, managing incidents for quicker resolution, and establishing BAU. The team also manages and maintains internal tools/infra which is consumed by other development teams.
The experienced SRE will play a crucial role in ensuring the reliability, scalability, capacity planning, and performance of our infrastructure and applications. The ideal candidate will have a strong background in software engineering, system administration, containerization, and cloud technologies.

Requirements
Should have 5 to 8 years of experience
Well-versed with scripting/programming languages (Python/Bash/PowerShell, etc.) to automate manual work, particularly within cloud environments
Well-versed with Observability tools (Grafana, Splunk, Dynatrace) for monitoring, alerting, and logging solutions to identify and address potential issues, especially in cloud infrastructure
Working experience with automation tools (Jenkins, GitLab, Ansible/Chef for configuration management) and processes to streamline deployment, monitoring, and management of systems and applications in the cloud
Hands-on experience with containerization and orchestration technologies such as Docker, Kubernetes, or similar, particularly in cloud-native environments
Well aware of SLI, SLO, SLA, and Error Budget concepts and their implementations; provide on-call support and participate in incident management & response activities as needed
Expert with troubleshooting production issues and bugs.
Good knowledge of Unix systems, networking, web technologies, and databases.
Incident Management experience coupled with effective communication skills for production workload.
Working knowledge in any one of the cloud platforms (AWS or GCP)

What youll do:
Lead reliability engineering projects and drive them to closure.
Ensure system stability and high availability by proactively monitoring performance and troubleshooting issues
Design, build and maintain efficient, reliable, and scalable cloud-based infrastructure and services
Automate processes and find opportunities to improve the observability and availability of the Platform to reduce toil.
Implement and manage observability tools for comprehensive monitoring, alerting, and logging
Own end-to-end availability and performance of different services & tools.
Practice sustainable incident response and blameless postmortems.
Provide on-call support for incident management and participate actively in response activities