Sr Services Project Manager

Role Overview: As a Sr. Services Project Manager at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be responsible for the day to day delivery of the UKG product suite and manage all stages of the implementation life cycle, as well as all project resources. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.

Key Responsibilities may include but are not limited to the following:
Act as Primary customer liaison for all implementation related tasks.
Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
Act as a People Developer or mentor to internal colleagues. Assist in continued development in best practices and employee development.
Set performance goals for project team or work unit.
Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
Collect inputs and prepare weekly and monthly status reports as required.
Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
Lead Executive level meetings and escalations.
Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
Assess the potential impact on own and others work, and develop and execute the best work solution.
Manage escalated situations as proactively as possible, involving management as needed.
Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
Develop strong customer relationships as trusted advisor at project management, payroll manager, and senior management levels.
Strong attention to detail as well as ability to function strategically within account; proactively look at big picture for project/customer short and long term goals; identify and drive additional revenue opportunities within account.
Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments).

Qualifications:
Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for Global customers.
Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required.
Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team).
Comfortable presenting to large and diverse audiences, including C Level executives
Strong experience scheduling, preparing presentations and status reports.
Superb written and oral communication skills required.
Ability to perform multiple tasks ranging from project management to coaching other team members.
Well versed with MS Office applications including MS Project, Excel, Sharepoint, Powerpoint, Visio
Ability and willingness to travel up to 50% based on project needs
Broad knowledge of labor management, HR Payroll, ERP, or similar domain product/systems is strongly preferred