2 Matrimony.com Senior Relationship Manager Jobs

Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come. Role Overview: • The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners Key Responsibilities: • Welcoming the customer on-board and create a Member Profile • Understanding the member choice, expectations and identifying the uniqueness of the Member • Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories • Maintaining good rapport with the member; providing the right ‘Elite’ experience and delivering quality service • Managing a set customer portfolio with robust follow up Skill and Competencies required: • Excellent command over English language, fluency in the regional language (Malayalam) proactive ness, listening skills, service orientation • Ability to read/interact to understand the customer requirements • High Emotional quotient, Persuasion Skills • Punctuality & Presentation skills Behavioral • Values – Integrity / Honesty / Respect • Communication – Oral & Written skills / Listening • Executive Presence • Business / Telephone Etiquette • Influencing Skills • Empathy • Self-driven / Initiative • Ability to manage stress • Willingness to learn