Amazon - Senior Program Manager (2-4 yrs)

We are seeking a Sr. Program Manager in India to help establish Amazon Transportation's last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Amazon Transportation world. Internally, this leader will work directly with functions that cut across the organization, including technology, transportation, operations and customer service, to drive a great customer experience for our program. This position will be responsible for managing field/business operations.

Responsibilities:

- Ensure a best-in-class safety, quality and productivity metrics.

- Analyze key metrics from the operation of the program such as onboard, schedule, payment, implement initiatives to drive improvements including new technology developments.

- Optimize and standardize the delivery partner experience journey.

- Create strategy and take actions to develop delivery partner experience improvement with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR, and Operations

- Lead and coordinate large, complicated projects with multiple stakeholders.

- Manage the field operation team of a specific region.