Zopper - Senior Manager - Persistency/Collection (5-8 yrs)

About Zopper:

- Zopper is a series D-funded startup in the InsurTech space.

- We enable large B2C businesses to offer insurance to their customers.

- We do this by fusing insurance and technology seamlessly to provide end-to-end solutions to our Business partners.

- Based on the need of Business partners, we create the Product customized insurance plans by partnering with Insurance companies.

- We then integrate these customized. Insurance plans with the tech systems of the Business partners by creating customized APIs on our SAAS platform.

Role Review:

- The purpose of this role is to lead and drive renewals to achieve 13th month Persistency Targets and Overall Collection targets.

- This job requires a self-motivated individual with strong traction & renewal chasing skills.

- The candidate needs to work closely with all stakeholders and develop a strong rapport especially with sales team.

- The role holder is expected not only to drive the customer renewals but also needs to bring awareness of persistency.

Role and responsibilities.

- Rigorous follow-up and strong monitoring of renewals on all stages Premium Paying (Due)/ Overdue/ Lapse/ Deep lapse.

- Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.

- Manage renewals & persistency by liaison and partnering with stakeholders across all levels.

- To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services.

- Regular customer visits to make them understand the policy features and renewal collection.

- Special focus & drive on non-contactable & negative customer base.

- Create and Publish daily/ weekly/ monthly MIS on renewal collection progress.

- These reports to be published on business requirement and management decision.

- Strong liaison to be maintained with local sales team to ensure timely closure of pending renewal cases and trace non-contactable customers.

- Prerequisites - 5-8 Years of work experience in renewals collections/ persistency in Life Insurance.

- Well Versed knowledge of Excel for data tracking & creation of MIS as per requirements.

- Should have knowledge and understanding of basic regulatory requirements and how to meet these on day to day basis.

- Experience of managing customer service/ renewals in any Life Insurance company.

- Good Interpersonal, communication and articulation skills.