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Microland
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4 Microland Senior Manager Jobs
Senior Manager - Transition & Transformation
3-5 years
Bangalore / Bengaluru
1 vacancy
Senior Manager - Transition & Transformation
Microland
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Employment Type: Full Time, Permanent
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What Senior Manager at Microland are saying
Rating based on 3 Senior Manager
reviews
Anonymous · Finance & Accounting
in Bangalore / Bengaluru
Job security and role clarity
- Salary - Good
Office Politics and unreasonable expectations
Senior Manager salary at Microland
What Microland employees are saying about work life
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Microland Bangalore / Bengaluru Office Location
Karnataka 560103
