Jobs

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Accenture

Compare button icon Compare button icon Compare
3.8

based on 56.9k Reviews

Play video Play video Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters (2)

19 Accenture Senior Manager Jobs in Gurgaon / Gurugram

GN - SONG - Service - CX - Conversation Design - Senior Manager

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 56.9k Reviews

10-14 years

Mumbai, Gurgaon / Gurugram, Delhi/Ncr

1 vacancy

GN - SONG - Service - CX - Conversation Design - Senior Manager

Accenture

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

Supervision Customer Service

Job Description

Location:Bangalore, Chennai, Pune, Hyderabad

Must have skills:Developing interactive models using conversational platforms and deep understanding of customer-centered design processes


Good to have skills:

Consulting experience

Job
Summary:As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:
  • Ideate and execute on compelling design workshops
  • Identify use cases and user journeys that can benefit from conversational experiences.
  • Own every stage of the conversation design process, from research and design to conversational scripting and QA.
  • Define NLP requirements and work with the AI/Discovery team to deliver solutions
  • Advise clients on industry best practices (when appropriate)
  • Accurately estimate time to complete work
  • Continually experiment with new tools and technologies
  • Ability to research and provide strategic, goal-driven solutions for clients
  • Collaborate with other designers, both offshore & onshore, including Co product managers, developers, UX designers and other stakeholders across the organization.
  • Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues
  • Work efficiently across VoiceFlow, Botsociety, Kore.AI, Visio, Adobe HD and Figma.The profile requires both technical and functional experience on Customer Service Domain
  • Extensive customer experience and operational excellence
  • Having executed similar projects is mandatory

    • Professional & Technical Skills:

  • Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
  • Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models
  • Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience
  • Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns.
  • Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
  • Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.

    • Additional Information:

  • An opportunity to work on with key G2000 clients
  • Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
  • Ability to embed into everything"from how you service your clients to how you operate as a responsible professional.
  • Personalized training modules to develop your to grow your skills, industry knowledge and capabilities

    • Qualifications

    Experience:10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.


    Educational Qualification:MBA from a tier 1 institute

    Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Senior Manager roles with real interview advice

    Top Accenture Senior Manager Interview Questions

    Q1. Please share details of experience related to specific areas (supply chain, packaging, logistics, client management, project and team handli ... read more
    asked in Senior Manager interview
    View answer (1)
    Q2. Third party process advantage /disadvantages over project system
    asked in Senior Manager interview
    View answer (1)
    Q3. Consignment process configuration with accounting impact
    asked in Senior Manager interview
    View answer (1)
    View all 7 questions

    What Senior Manager at Accenture are saying

    3.6
     Rating based on 116 Senior Manager reviews

    Likes

    Good culture Good growth opportunities, Decent compensation

    • Salary - Good
      • +5 more
    Dislikes

    Culture, growth opportunities and compensation have declined from great to good in last 2-3 years. The focus is only on share price, no longer a people focused company

    Read 116 Senior Manager reviews

    Senior Manager salary at Accenture

    reported by 2k employees with 11-25 years exp.
    Lock Unlock
    ₹19.4 L/yr - ₹77 L/yr
    105% more than the average Senior Manager Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.9k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.7
    Compare

    Capgemini

    3.7
    Compare

    Infosys

    3.6
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.8
    Compare

    LTIMindtree

    3.8
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.0
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT DATA, Inc.

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.4
    Compare

    HCLTech

    3.5
    Compare

    JPMorgan Chase & Co.

    4.0
    Compare

    Microsoft Corporation

    4.0
    Compare

    Similar Jobs for you

    Senior Manager at Accenture Solutions Pvt Ltd

    Mumbai

    10-20 Yrs

    ₹ 12-22 LPA

    Senior Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    8-13 Yrs

    ₹ 10-15 LPA

    Analytical at Accenture Solutions Pvt Ltd

    Mumbai, New Delhi + 1

    8-12 Yrs

    ₹ 13-18 LPA

    Consultant at Accenture Solutions Pvt Ltd

    Pune

    5-10 Yrs

    ₹ 10-14 LPA

    Consultant at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 10-14 LPA

    Senior Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    8-12 Yrs

    ₹ 10-14 LPA

    Senior Manager at Accenture Solutions Pvt Ltd

    New Delhi

    5-10 Yrs

    ₹ 10-14 LPA

    Senior Manager at Accenture Solutions Pvt Ltd

    New Delhi

    5-10 Yrs

    ₹ 10-14 LPA

    Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    4-9 Yrs

    ₹ 8-13 LPA

    Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    8-11 Yrs

    ₹ 10-13 LPA

    Accenture Mumbai Office Location

    View all
    Mumbai  (1) New Delhi  (1) Noida  (1) Bangalore / Bengaluru  (1) +1 more
    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
    400708

    GN - SONG - Service - CX - Conversation Design - Senior Manager

    10-14 Yrs

    Mumbai, Gurgaon / Gurugram, Delhi/Ncr

    19hr ago·via naukri.com

    S&C GN - T&O - Instructional Design - Senior Manager

    13-16 Yrs

    Gurgaon / Gurugram

    19hr ago·via naukri.com

    S&C GN - T&O Instructional Design Senior Manager

    13-17 Yrs

    Pune, Gurgaon / Gurugram, Bangalore / Bengaluru

    6d ago·via naukri.com

    GN - SONG - C&S -LifeScience- Sr Manager

    12-15 Yrs

    Gurgaon / Gurugram, Chennai, Bangalore / Bengaluru

    9d ago·via naukri.com

    GN - Strategy - MC - CFO EV €“ERP Platforms - Senior Manager

    15-18 Yrs

    Gurgaon / Gurugram

    10d ago·via naukri.com

    GN-Industry Strategy-CG&S-Senior Manager

    10-20 Yrs

    Mumbai, Gurgaon / Gurugram, Bangalore / Bengaluru

    15d ago·via naukri.com

    GN SC&O - S&P PT Spend Transformation Senior Manager

    1-5 Yrs

    Mumbai, Gurgaon / Gurugram, Delhi/Ncr

    16d ago·via naukri.com

    GN-Comms & Media -Mobile Private Networks Senior Manager

    8-13 Yrs

    Mumbai, Pune, Gurgaon / Gurugram

    16d ago·via naukri.com

    GN - SONG - Service - Microsoft CRM - Senior Manager

    13-18 Yrs

    Mumbai, Gurgaon / Gurugram, Bangalore / Bengaluru

    16d ago·via naukri.com

    GN - SONG - MT - CDP - Senior Manager

    12-16 Yrs

    Gurgaon / Gurugram

    16d ago·via naukri.com
    More about working at Accenture
    golden leaf award

    #5 Best Mega Company - 2022

    golden leaf award    golden leaf award

    #1 Best Mega IT/ITES Company - 2022

    golden leaf award    golden leaf award

    #11 Best Mega Company - 2021

    golden leaf award    golden leaf award

    #3 Best Mega IT/ITES Company - 2021

    golden leaf award

    Recently Viewed

    INTERVIEWS

    Page Industries

    No Interviews

    INTERVIEWS

    Page Industries

    No Interviews

    INTERVIEWS

    Page Industries

    No Interviews

    INTERVIEWS

    Page Industries

    No Interviews

    INTERVIEWS

    Page Industries

    No Interviews

    SALARIES

    Moglix

    INTERVIEWS

    Page Industries

    No Interviews

    INTERVIEWS

    Page Industries

    No Interviews

    INTERVIEWS

    Page Industries

    No Interviews

    Similar Designation Jobs in Accenture in Gurgaon

    Accenture Senior Manager Jobs in Other Locations

    write
    Share an Interview
    How was your last interview experience?
    Rate your experience using AmbitionBox
    Terrible
    Terrible
    Poor
    Poor
    Average
    Average
    Good
    Good
    Excellent
    Excellent