Executive / Senior Executive - CRM

• Execute the booking process, allotment letter, agreement for sale, interest notice, letter regarding NOC for mortgage, Interest notice, reminders, pre-termination and termination notice.
• Make sure the booking is accurately logged in ERP.
• Raising invoices and sending demand letters on completion of milestones.
• Follow up for payments due with the customers and co-ordinate with the Banker for disbursement.
• Issue payment receipts.
• Address all customer queries/complaints via letters, email and telephonic conversation.
• Co-ordinate with customers, registration agent as well as the Power of Attorney holder for registrations, ensure that the registered agreement is filled correctly and all documents required is accurate and complete.
• Working closely with sales team, channel partners and senior management to achieve collection targets.
• Ensure cancellation is done in ERP and the necessary documentation is prepared.
• Co-ordinate with banks / financial institutions, legal,liaison team for project APF to be done.
• Keep transactions records of payments made by the customer in ERP, maintain customers's details in ERP (info velocity) and update customer about work progress through email correspondence.
• Send monthly and quatery estimated collections and cash flow report to the management.
• Ensure proper filing is done of clients documents.

Candidate Requirement :

• Communication skill
• Knowledge of ERP software
• Knowledge with reference to Real Estate sector
• Time Management