Senior Engineering - Access Control

Designation : Senior Engineer ACS (Access Control System)

Installation of Application software s and troubleshooting related with application and end devices.

To handle reported problems, analyzing them, giving workaround if required and applicable and deploying the final fix for the problem.

Prepare daily /Weekly basis reports and share with customers.

Creation of New SOP, revision of SOP and SMTD.

Identify the Risk and SPOF in ACS system, do regular update with customer.

Identify the EOL/EOSL

Verification of Activities done by L1 support.

Respond Management of Calls regarding ACS package for L2 support.

Coordinating with the L1 support for all reported Field calls.

Providing Technical Support to L1 Team on Site.

Asset tracking Spare management.

Failover Testing of application/Servers.

To provide technical support for Installations, Preventive Maintenance and Breakdown Repairs based on desired SLA.

Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting adhering to resolution time.

To Configure, test, maintain ACS end devices.

Responsible for diagnosing hardware and software problems and replacing defective components if required.

To keep Monitor system performance, Perform data backups on Daily Basis.

Capable to identify the positive and Negative Risks within the system and their work around.

Responsible for ACD incident troubleshooting and rectification of escalated complaints.

Troubleshooting of critical/escalated issued and providing service whenever required.

To ensure regular checkups of all ACS equipment, Servers, and application of the entire complex.

Responsible for testing restoration of system by using Backups.

Device firmware upgradation.

Configuration Changes in AC2000 as per user s requirements.

Flexible for 24x7x365 Shifts work culture.

Qualifications :

Bachelor s/Diploma degree in computer science, Information Technology, or related field.

than 7 years of experience in managing large-scale enterprise network infrastructures.

Profound knowledge of Access Control Applications and products architecture

Advanced level of product and hardware knowledge

Strong expertise in security measures.

Strong knowledge of network infrastructures, protocols, and standards such as TCP/IP, DNS, DHCP, OSPF, BGP, etc.