Senior Customer Success Manager

Responsibilities:
Formulating a strategy for servicing various categories of institutions (corporates, colleges, hospitals, government etc.)
Increasing renewal rates, driving adoption, improving customer satisfaction, expanding current business and cultivate YourDOST advocates to generate new business.
Maintaining relationships and increasing engagement among Your DOST B2B Clientele
Reporting the performance to all stakeholders with appropriate dashboards and tools for management.
Designing and executing campaigns to spread awareness about employee well-being
Owning up the B2B accounts and making sure client has a delightful experience
Providing overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently.
Traveling and meeting the clients to understand the problems they are trying to solve and building solutions accordingly