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1 Infosys BPM Senior Consultant Job

Infosys BPM - Consultant/Senior Consultant - Customer Services Transformation Domain (5-12 yrs)

5-12 years

Infosys BPM - Consultant/Senior Consultant - Customer Services Transformation Domain (5-12 yrs)

Infosys BPM

posted 1mon ago

Job Description

Responsibilities :

In this role, you will primarily be responsible for enhancing customer experience in contact centre and service desk operation run by Infosys BPM.

1. You will work with the client and the operations team to create a transformation road map which cuts across all transformation levers including process transformation, lean-six sigma, analytics, deployment of chatbots/customer/ vendor portals and other platforms.

2. You will project manage transformation initiatives which have been identified as a part of the transformation road map and ensure timely delivery with targeted business outcomes.

3. You will actively communicate with client and internal stakeholders, provide status updates on transformation programs, and ensure coordination across all stakeholders.

4. Identify and define Digital offerings that can be taken to CS/Service Desk clients

5. Present Infosys view- points in leading industry forums

6. Understand specific market dynamics and customize the strategy for the service line

7. Drive pursuits starting from understanding clients' requirement to working with the internal team to craft winning solutions

8. Identify/recruit consultants while mentoring and guiding their career development

9. Drive and lead specific white papers/point of view in order to improve the impact in market place

What are we looking for :

10. Has a Degree in Engineering (preferred)/Any Bachelors Degree and/or MBA with minimum defined grades and a minimum experience of 7 years with at least 4-5 years in a Customer service consulting environment

11. Industry specific expertise in Customer Service Domain - and Digital Transformation Good understanding of Shared Services set up, RPA, Digital Transformation

Knowledge in the areas of (not limited to):

Account Management, Project and Program Management, Technology appreciation, Problem Solving/Consulting frameworks, Process knowledge, Industry Domain expertise, Risk and Compliance, Offering Development, Project and Program Management at Global scale


Functional Areas: Software/Testing/Networking

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What Senior Consultant at Infosys BPM are saying

3.5
 Rating based on 19 Senior Consultant reviews

Likes

Learning Opportunities, Work life balance Office facility Job security

  • Skill development - Good
  • +4 more
Dislikes

Promotion Bonus Hike Transperancy on the appraisal letter

  • Promotions - Poor
Read 19 Senior Consultant reviews

Senior Consultant salary at Infosys BPM

reported by 168 employees with 9-18 years exp.
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₹9 L/yr - ₹29 L/yr
16% more than the average Senior Consultant Salary in India
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What Infosys BPM employees are saying about work life

based on 9.9k employees
56%
86%
67%
61%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Infosys BPM Benefits

Submitted by Company
Soft Skill Training
Job Training
Cafeteria
Health Insurance
Submitted by Employees
Soft Skill Training
Job Training
Health Insurance
Cafeteria
Team Outings
Gymnasium +6 more
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Infosys BPM Bangalore / Bengaluru Office Locations

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Bengaluru Office
Headquarter
Plot no 26, 3, 26/4, 26/6, Hosur Rd, Suryanagar Phase I, Electronic City, Bengaluru, Karnataka 560100, India Bengaluru
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Bengaluru Office
bharatiya center of information tecnology, Kannuru, Bengaluru, Karnataka 560064, India Bengaluru
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