Senior Branch Manager

BusinessImplement branch specific marketing communication strategies to continuously strengthen the Ujjivan brandThis role is responsible for driving the entire business targets for liabilities assigned to the branch Manage exceptional customer service proactive sales environment and efficient branch operations while adhering to regulationscompliance requirementsFocus on retaining existing customers increasing the customer base and crossselling Ujjivans products and services

Oversee branch operations cash management and service quality work closely with product and marketing teams to drive campaigns at their branches

Monitor daily performance of branch staffTo manage a team of 10 to 15 employeesTo manage leadership reporting of BOOBOSM BSMIn certain cases they will have a dotted line reporting of few Silver Gold Branch Heads reporting to them

Will be assigned higher targets for their respective branchesCascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews

Ensure all deferrals taken are cleared within the specific period Monitor the overall portfolio of the branch ensure adherence to compliance and regulatory norms are metService Quality

Ensure customers are educated about all productsservices offered by UjjivanEnsure courteous customer service is offered to customers by the branch staff

Reduce customer attrition by guiding CCRs on exit interviews customer engagement programs etcLead customer connect initiatives in the branch vicinityOperations

Oversee and ensure efficiency in branchATM operations through adherence to TAT for various internal and customer end processes drive utilization of alternate channelsEnsure compliance with banking guidelines quality framework and audit requirements ensure speedy resolution of any audit observations and take necessary steps to prevent recurrenceensure compliance with Know Your Customer KYC Anti Money Laundering AML audit and other regulations applicable laws in the branch

Monitor control minimize all expenses in the Branch such as telephone consumption of stationery computer consumables electricity and other overheads without sacrificing quality

Oversee accurate cash management and tallying of accounts in the system through the CashierAccountable for branch safety including security of cashvault etc

Learning Performance

Ensure that all members of the Branch staff are up to date on all relevant circulars and all productsservices offered in the Branch

Ensure adherence to training mandays mandatory training programs for self and reportees

Ensure goalsetting midyear review and annual appraisal process within specified timelines for self and reportees

Monitor performance of staff against defined goalsmetrics and take corrective action wherever required undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team

Coordinate with state HR on people related matters support branch activities to foster teamwork and continuously make Ujjivan a great place to work

Ensure coordination between staff of different teams to build a collaborative spirit and shared sense of purpose which could also enable crosssell and overall target achievement