Sr Associate-Commercial Ops

Skill and competencies

* Six Sigma Black Belt or equivalent certification would be highly valuable
* Any Risk or Audit certification nice to have
* Excellent organizational, communication, documentation and project management skills
* Strong people management skills. Excellent leadership and influencing abilities including the ability to drive innovation and change in a constantly evolving environment
* Proven experience in the design & testing of controls

Education

* Bachelor s or Master s degree in Business Administration, Customer Relationship Management, Data Science, or related fields of Control & Governance
* 6+ years or more relevant experience in operational controls, risk and audit, with preference of experience in international organizations or financial institute

Responsibilities

* Operational Rigor and Process Improvement: Assist with operational improvement projects and contribute to planning, execution, and progress tracking to ensure successful outcomes
* Help establishment & integration of an Operational Control framework, including the design & implement control structures, governance, & measures interpreting policy & standards requirements to proactively implement a best-in-class control environment
* Help assess the operational controls aspects of potential new processes across Commercial Operations
* Implement and maintain an effective Operational Risk framework. Help assess emerging/material risks, identify trends and remediate control issues
* Develop & implement Operational Control analytics to identify risks & measure the controls
* Prepare packs on learnings following engagement with process owners to improve processes
* Partner with Process Owners to maintain a robust Control framework and have meaningful KPIs & Controls Reporting
* Provide Operational Control & Governance advice to Product Owners & conduct independent reviews