Senior Analyst

New Business Onboarding (NBO) team is part of International Intermediary Oversight (IIO) and plays a central coordinator role between Distribution, Legal, GAS Finance, Product and Operations to oversee the end-to-end intermediary lifecycle process and deliver superior client service experience.

NBO team supports onboarding and maintenance of the network of over 1000+ Fund Intermediaries, Distributors, Business Introducers, Institutional Investors and Platforms at Franklin Templeton. The activity includes distribution support for all countries and international Regions across APAC, EMEA and Americas #MID_SENIOR_LEVEL

Lead and co-ordinate the life cycle of the Client Onboarding stage which will require interaction with all business partners to ensure the process is run efficiently and to provide the client with top tier client service. This process will include (Screening, approvals, agreement review, agreement negotiation, agreement implementation, system setup, TA account setup and Agreement audit).

Assist with enquiries and provide solutions to issues that may arise (internal and with the client).

Assist sales, operations, finance, clients and others with contractual fund availability and pricing/rebate/service fee questions (internal and external).

Define and document cross functional roles and responsibilities pertaining to intermediary lifecycle.

Utilizing knowledge gained to recommend direction, influence and drive forward business and compliance goals.

Obtaining and reviewing Intermediary KYC/KYD documentation for the onboarding and refresh stages of an Intermediaries life-cycle in line with business processes and procedures.

Developing expert knowledge through independent research, participation in professional training and industry discussion related to financial crime, anti-money laundering and counter terrorist financing rules, technology tools and techniques

Handle large-scale time sensitive legal/regulatory or other projects.

Conduct initial and ongoing due diligence reviews of financial intermediary business partners to mitigate risk and ensure compliance with policies and best practices. Includes escalation and resolution of any identified issues with compliance, legal, sales and the client.

Follow, review and continually update standardized protocols surrounding agreement content and internal department procedures.

Develop and maintain online procedure manuals (SharePoint).

Accurately enter, maintain and retain all agreements, documents, and key data points in contract management system.

Respond to internal and regulatory audit queries

Review and terminate lifecycle of business arrangements.

Assist in preparation and presentation to senior management or sales/other groups of reports and updates.

4+ years experience in a similar role(s)

Experience in AML KYC/KYD would be a plus

Solid knowledge of Microsoft Word, Excel, and PowerPoint. Previous use of Microsoft Dynamics an advantage.

Ability to build, maintain, and enhance cooperative working relationships and work across a global, multi-product line organization

Ability to foster a strong service-orientation and an advisory role in global client and business partner relationships

Effective and persuasive interpersonal and communication skills as well as excellent listening and negotiating skills

Advanced organizational, time management, customer service, and administrative skills

Strong analytical and problem-solving skills with attention to detail

Strong critical thinking and decision-making skills.

Strong and effective communication in English - both verbally and in writing

Consulting and communicating with business partners and departments to develop, revise and implement policies and procedures, educational materials and training sessions to maximize compliance and minimize risk

Experience/familiarity with institutional clients, investment products, servicing needs will be an asset.