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3 CignaTTk Health Insurance Senior Analyst Jobs
Data Project Senior Analyst
3-6 years
Bangalore / Bengaluru
1 vacancy
Data Project Senior Analyst
CignaTTk Health Insurance
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Under the supervision of the Strategy Delivery Lead, you will be responsible for the data strategy for the Client Ops Support team and Project Ops team. You will develop data framework and be the go-to person for data related questions/ requirements from the teams. The data framework needs to reflect a 360 view of a client from an operational client support model and will be based on available data framework cross the organization. You will work in close collaboration with operational stakeholders and Data & Insights Teams to build a complementary view to the already existing data insights.
Key responsibilities
- Be the single point of contact for data related queries/requirements for the Client ops support team and Project Ops team
- Create a solid baseline data framework for the client support team allowing the Client Delivery Managers to get deeper insights in their client and their members behavior (communication and claims process metrics, NPS and quality data, online uptake/behavior, process specific metrics, etc.)
- Identify relevant data and data sources
- Build a strong data foundation to uncover insights that drive process optimization and elevate Customer/Client experience
- Coordinate Ops data projects and document requirements as input for automation by Data & Analytics team
- Interpret & analyze raw data and turn these it into usable feedback and insights.
- Fully understand the data, the numbers and the patterns
- Translate detailed data findings/trends into clear reporting out to stakeholders allowing for the right decision making including in easy- to-understand graphs, charts, tables and/or reports
- Pro-actively monitor other potential data or insights that may be of added value to the client support team to build the 360 view of a client in view of optimizing customer & client experience as well as create operational efficiency
- Use data analytics to identify overall Operational trends in services and improvement opportunities for the overall service model & prep for discussion with all relevant stakeholders
- Be passionate about the value and power of good Business Analysis and take every opportunity to showcase the positive difference the role can make within Operations and the wider organization.
- Work in close collaboration with the other teams in Operations like Planning and Quality teams
- Connect and interact with other stakeholders within the wider IH organization linked to data
- Insights team
- Data & Analytics team
- Marketing team
- Etc.
- Promote a culture of continuous improvement, where you drive the improvements, follow up on them until they are implemented and you measure their effectiveness afterwards
- Proactively address and/or escalate any risks to the Strategy Delivery Lead, Client Support Manager and other internal stakeholders
- Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service
Requirements
- Minimum of 5 years experience in relevant roles
- Proven track record of problem solving and analytical skills and stakeholder engagement
- Experience in Business Analysis is a plus
- Able to work in a multicultural environment
Skills
- Flexible to travel when needed
- Strong written and oral communication skills with ability to translate complex data into clear messages
- Fluent in written and spoken English, any additional language is an asset
- Experience in working in a fast-paced and pressured environment
- Data savvy: able to make data-driven assessments and decisions, you truly understand different operational and service metrics and use them on a daily basis
- Proficient at Excel and other Microsoft applications - knowledge of other data tools is a plus
- Excellent organization, planning and prioritization skills.
- Results oriented, Hands on & delivery focused - ability to define goals, establish plans and manage work to achieve desired outcomes
- Accountability - assumes ownership for achieving personal results and collective goals
- Excellent problem-solving and analytical skills
- Experience in data visualization and presenting data in graph or pictorial format
- Ability to clean and validate data to ensure uniformity and accuracy
- Interpersonal skills
- The ability to pay attention to detail when working with data in order to make accurate conclusions and predictions
- Knowledge of statistical methodologies and data analysis techniques
Leadership Competencies
- Builds networks
- Customer & Client Focus
- Continuous Improvement mindset
- Ensures Accountability
- Perseverance & resilience
- Strategic mindset
About The Cigna Group
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Analyst roles with real interview advice
What Senior Analyst at CignaTTk Health Insurance are saying
Senior Analyst salary at CignaTTk Health Insurance
reported by
2
employees
with 6
years exp.
₹16.5
L/yr - ₹21
L/yr
134%
more
than the average Senior Analyst Salary in India
View more details
What CignaTTk Health Insurance employees are saying about work life
based on 143 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
CignaTTk Health Insurance Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Education Assistance 
Cafeteria 
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