Twilio is seeking an Operations Specialist to join the team that runs Twilio s Onboarding and Compliance team globally. This role will work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the worlds connectivity.
Responsibilities:
On the Channels Onboarding Operations team, you will:
Process RCS onboarding requests efficiently while providing the highest level of support to customers, while working closely with internal Twilio teams to provide the best in class technical support for customers
Project manage complex requests from our customers to onboard and register their senders across various regions
Design and optimize new processes to ensure our customers have an excellent experience with Twilio.
Collaborate with Twilio s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Min 4 years experience in technical customer operations
Tech-and process-savvy person who loves to build seamless operations that benefit our customers. You re empathetic and love working with customers to solve their problems.
Excellent written and verbal communication skills
Love learning new technology, and you have experience configuring and operating various systems and software tools such as JIRA, Zendesk.
Thorough, organized, and process-oriented to the extreme, and you re able to prioritize and execute multiple projects simultaneously in a fast paced, ever changing environment
Be comfortable working with data, including analyzing, interpreting, and creating it.
Possess a data-driven mindset, using insights to guide decision-making and strategy.
You can represent Channel Onboarding Operations in various projects supporting our partnership with our vendors and carriers
Bachelor s Degree or equivalent years of experience