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Donor Relations Executive
SEESHA
posted 9d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Build good relationships with donors/beneficiaries to support them with their queries.
- Thank donors for their contributions and handle all kinds of donor communications.
- Attend inbound and outbound calls; make follow-up calls for transaction failures.
- Provide secondary support to activities related to donor management software (CRM):create CRM entries for new donors, update donor details, and keep the database up-to-date.
- Provide CRM support for online donations.
- Communicate with donors on donation statuses and provide quick responses through WhatsApp/SMS-es.
- Handle enquiries on receipt books/charity requests and respond accordingly.
- Support ID creationpassword resets, granting access privileges, etc. in the software used for donor relations.
- Graduate in any discipline.
- 2+ years experience in handling customer service preferred.
- Good working knowledge in MS Office.
- Knowledge of more than two Indian Languages will be an added advantage.
- Verbal and written communication proficiency in English.
- Persuasive Communication Skills.
- Relationship building skills.
- Ability to multitask.
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
No travel
Day Shift
SEESHA Benefits
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