Head of Infrastructure and Operations

At Securonix, we re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON s AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.

Recognized as a five-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights , our award-winning Unified Defense SIEM provides organizations with 365 days of hot data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.

Securonix is proud to be a cybersecurity unicorn and featured in CRNs 2024 Security 100 list . Backed by Vista Equity Partners , one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide , including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.

At Securonix, we are driven by our core values and place our people at the heart of everything we do:

• Winning as One Team: We work together with universal respect to achieve aligned outcomes

• Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers

• Agility in Action: We embrace change and are unified in our purpose and objectives amidst change

Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.

We, at Securonix, design, build, and run the leading enterprise security solutions. Our team is responsible for building UEBA, SIEM, Threat Hunting and Detection engineering applications using leading-edge statistical data science, AI/ML technologies. Our SaaS Operations team is accountable for running SaaS platforms & software built on leading-edge technologies. We focus on operational excellence, and we attract the best talent in our industry. Our cloud services are built on AWS with a global presence. Our customers love what we do and work with us to build the future customer experience at scale.

This position requires an exceptional blend of technical acumen, leadership, and understanding of the unique cybersecurity challenges of our customers. The person will be responsible for shaping the future operational architecture and infrastructure necessary to operate & support a highly scalable, highly-available, multi-tenant and microservices-based SaaS platform. This role demands a high level of strategic thinking, technical expertise, and leadership abilities. At the same time, they will also be responsible for maturing our existing incident and problem management processes to achieve the highest level of customer satisfaction. The top candidates would have demonstrated strong technical and organizational skills in managing a globally distributed team of 100+ engineers. They should have the ability to influence decision-making processes and work with the senior leadership team

Responsibilities:

• Build necessary infrastructure & tooling, operate & support a highly-scalable, highly-available, microservices-based SaaS platform using AWS.
• Responsible for managing the SaaS operations and support for our global customers
• Build operations and support playbooks that can be consumed across the global SaaS organization for triaging, recovering, root cause analysis, and overall problem management.
• Own automation for SaaS operations. Responsible for building and managing service availability, performance, and scalability in customer environments to achieve customer-defined SLAs
• Define, measure, and meet KPIs to meet customer-defined SLAs: ensure uptime and performance, create predictive alerting, monitor dashboards, and resolve playbooks for handling anticipated issues.
• Collaborate with product and engineering stakeholders to ensure high-quality products are developed and operated in production.
• Recruited, managed, and motivated a strong SaaS Operations team to operate best-in-class service offerings for Securonix customers.
• Work closely with the architecture and security teams to define and implement enterprise-grade operations and support practices.

Qualifications:

• BA/BS degree in Computer Science/engineering or related field. MS in Computer Science is strongly preferred.
• 10+ years of hands-on technical experience, along with strong management and communication skills.
• 10+ years of experience in building enterprise or cloud software infrastructure & tooling.
• 10+ years of experience operating and supporting a large-scale SaaS platform and application footprint.
• Deep understanding and experience working with modern Cloud Service Providers (AWS, Microsoft Azure, or Google Cloud).
• AWS Certifications are strongly preferred. Experience in AWS VPC, EC2, EMR, Hadoop, Spark, Kafka, Kubernetes are a big plus. Proficiency with log monitoring & analytics tools.
• Experience running a world-class Operations organization and managing on-call 24x7 rotation teams to serve global customers.
• Experience building, scaling & monitoring infrastructure needed for SaaS-based applications and services.
• Experience in creating a strong and passionate operations & support culture that is customer-focused and quality-driven.
• Prior experience working in a globally distributed organization.

Benefits:

As a full-time employee with Securonix, you will be eligible for the following employee benefits:

• Health Insurance with a total sum insured is INR 5,00,000
• Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
• Personal Accident with total sum insured is INR 10,00,000
• Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.

Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.