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259 Security and Intelligence Services (India) Jobs
Senior Client Support Specialist
2-6 years
Hyderabad / Secunderabad, Gurgaon / Gurugram
1 vacancy
Senior Client Support Specialist
Security and Intelligence Services (India)
posted 5d ago
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Flexible timing
Key skills for the job
Job Description
About the Role:
Our People:
Benefits:
Grade Level (for internal use):
09 The Role: Customer Operations Analyst - Financial Risk Analytics, C&RS
T he Team: We are looking for self-driven individuals with great problem solving and analytical skills to fill a position in the Financial Risk Analytics Customer Success & Managed Services group. The successful candidate will be responsible for running and providing day to day customer operations for our services, based on our suite of products. Client service experience is a key priority for the firm. Candidates must be passionate about delivering excellence and best-in-class customer satisfaction.
The Impact: The Customer Operations team delivers the management and delivery of BAU risk analytics services for a global suite of customers on a 24/7 basis , working closely with the customer - facing consultants , providing service support, analysis continually look for solutions to reduce cost - of - service delivery through improving efficiencies .
What s in it for y ou:
- Evolving career with a global customer - oriented team delivering evolving risk analytics in Financial Services
- Working with rapidly expanding customer bas e across North America, EMEA and Asia-Pacific
- Deepening skillset for cloud technologies , in particular, AWS.
- Growing experience of distributed and scalable technology architecture
- Expanding knowledge of Financial Risk Management solutions
Responsibilities:
- Running and monitoring client runs investigate to ensure they are within SLAs , t roubleshoot ing errors and work with internal groups to provide resolution.
- Integration engineering activities , w ork ing closely with internal teams for system enhancements and performance analysis .
- Perform testing to ensure the product in UAT, pre-prod environment emulate the same design setup in the production environment as well.
- Management of operational data updates and service metrics for customer reporting
- Identify and track system issues, partnering with technology teams to ensure delivery.
What We re Looking For:
- Undergraduate or Master s degree in C omputer S cience or technology based - discipline preferred.
- Experience in cloud technology , ideally AWS , but GCP/Azure also valued, with experience with REST APIs /JSON/XML; Kubernetes experience valued.
- Experience with operational framework , control framework or production support , including ITIL, SOC /SOC2 , etc.
- Data analysi s and Python scripting experience.
What s In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence , pinpointing risks and opening possibilities. We Accelerate Progress.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence , pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Our Values:
Integrity, Discovery, Partnership
Benefits:
We take care of you, so you can take care of business. We care about our people. That s why we provide everything you and your career need to thrive at S&P Global.
Our benefits include:
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards small perks can make a big difference.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
Within city
Day Shift
Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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