Technical Relationship Manager

• You will be assigned a book of Strategic Accounts where you will be the Technical Relationship Manager responsible for all Capital IQ Solutions technical initiatives and escalations
• This role does not involve managing others
• As part of the Account team, assist Account Directors and Relationship Managers with technology related items at their Accounts, and bring to bear appropriate S&P Global resources (Product Management, Enterprise, Product Dev, Tech Support, etc
• ) as appropriate to quickly resolve issues and/or implement technology initiatives Be an integral part of Account team to provide White Glove service to
• Strategic Accounts to grow users & usage so that Account renewals are not impacted negatively by Technology issues or deficiencies Conduct a periodic comprehensive Technical Account review to ensure that any potential service gaps are addressed Proactively liaise with enterprise level IT and Market Data contacts on a scheduled basis (ex: monthly, quarterly) to keep them informed about platforms and technology, and work on the ever increasing regulatory and risk reviews of technical environments, vendors, and platforms Provide feedback and early warning to internal S&P Global Product teams regarding client technology direction Take ownership and work with client enterprise level IT and Market Data contacts to ensure product packaging and trouble-free deployment to users Deployment to assigned Accounts new platforms and updated Excel plugin versions, and retirement of legacy platforms in the 2021 and beyond time frame

What We Are Looking For

Excellent written and verbal English communication skills. You have basic understanding of finance industry with strong proficiency in technology in a corporate environment, computer applications and Windows operating systems You possess strong multi-tasking, analytical, and troubleshooting skills Project Management experience desirable You have an appetite for providing superb customer service Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint) Ability to travel within India and APAC to meet IT and Business Unit contacts on a periodic or as needed basis.