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Security and Intelligence Services (India)

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4.1

based on 1.3k Reviews

322 Security and Intelligence Services (India) Jobs

Gainsight Architect/Technical Lead

S&P Global Inc.

4.1

based on 1.3k Reviews

10-15 years

Hyderabad / Secunderabad

1 vacancy

Gainsight Architect/Technical Lead

Security and Intelligence Services (India)

posted 11hr ago

Job Role Insights

Flexible timing

Key skills for the job

Automation Testing Javascript HTML SAP Business Intelligence CRM Data Structures and Algorithms

+ 4 more

Job Description

This is a Development & technical lead role with full stack development experience in the Digital Platform Services Content Platform team. The position will entail developing new applications and supporting existing applications for the global, client facing platforms. This role provides the unique and exciting opportunity to gain exposure to the full spectrum of the Customer success & community platforms. The candidate will primarily focus on the Content Platform applications. This serves as the base framework for Customer related platforms. The work you do will deliver products to build solutions for S&P Global Commodity Insights customers.

What s in it for you:

Build a career with a global company
Grow and improve your skills by working on enterprise level products and new technologies
Make sure that the teams are following best practices in Agile practices, design, and development.

Responsibilities:

Develop, design, test, promote and maintain the lifecycle of Gainsight Platform, including automation, creation of user-facing content, system administration, data integrations, and APIs.
Collaborate with cross-functional end-users to review and synthesize business requirements that impact Gainsight and SFDC.
As a key member of our organization, you will play a crucial role in designing, developing, and maintaining solutions within the Salesforce platform, as well as integrating Gainsight for effective customer success management.
The ideal candidate will have a deep understanding of Salesforce development principles, including custom object creation, API integration, and data migration.
Responsible for managing day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, and design implementation of core functionality.
Implement and maintain Gainsight configurations, including Rules, Data Designer, Journey Orchestrator, and User/Data Management, to ensure alignment with CX and organizational goals.
Process Improvement: Develop and refine processes to optimize Gainsight system performance, focusing on seamless module and data integration, data quality and user activity.
Collaboration and Communication: Work closely with cross-functional stakeholders to translate their needs into Gainsight functionalities, ensuring effective communication and collaboration.
You will provide technical leadership, driving and performing best engineering practices to initiate, plan, and execute large-scale, cross-functional, and company-wise critical programs.
You will identify, leverage, and successfully evangelize opportunities to improve engineering productivity.
Produce system design documents and lead technical walk trough s.
Continuously improve the architecture and quality of the code

Basic Qualifications:

Bachelors /masters Degree in Computer Science, Information Systems or equivalent.
A minimum of 10+ years of experience in software engineering & Architecture.
A minimum of 6+ years of highly skilled Salesforce Developer experience with expertise in Gainsight.
3+ years of experience in a Gainsight administration or similar role and Certified as a Gainsight Admin with hands-on experience in configuring Gainsights capabilities.
2+ years of experience in leading a team and technical leadership experience in designing and developing new platforms, web applications & micro services.
Strong analytical and critical thinking skills with the ability to collect, organize, analyze, and disseminate information and data.
Proven success designing and building technical solutions, including creation of technical documentation; CRM administration experience or certification
Experience in data analysis, business intelligence, and design of reports and dashboards
Understanding of data structures, data modeling, and database management.

Building and deploying highly scalable Micro services/REST APIs with a deep understanding of C#, .NET Core, JavaScript, React JS and HTML.
Experience in React JS, HTML5, CSS3, JQuery, JavaScript, ideally Typescript and building/integrating Single Page Web Applications and experience in building cutting edge front-end technologies & responsive applications.
Able to demonstrate strong Object-oriented programming skills.
Knowledge on CI/CD Dev ops integration and design including deployment for AWS and others.
Experience working with AWS cloud & AWS Certification is a Plus.
Experience working with Serverless, Elastic Search, Redis, NoSQL, Containers and Docker plus
Nice to have - GenAI, Java, J2EE, Servlets, Spring boot, Knockout JS, requireJS, Node.js, Lodash, Typescript, VSTest/ MSTest/ nUnit.

Preferred Qualifications:

Proficient with software development lifecycle (SDLC) methodologies like SAFe, Agile, Test- driven development.
Gainsight Administration Certification.
Knowledge of system architecture, design patterns & ability to work in layered architecture: Presentation, Service, Business & Data.
Excellent problem solving, analytical and technical troubleshooting skills.
Able to work well individually and with a team. Good work ethic, self-starter, and results oriented.
Excellent communication skills are essential, with strong verbal and writing proficiencies

Employment Type: Full Time, Permanent

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