Intern- AI Customer Success

• Instrumental in ensuring the successful adoption and utilization of our AI-driven solutions
• Conduct comprehensive end-user training sessions to facilitate the seamless launch of new products
• Manage beta testing phases to gather critical feedback on product features and issues
• Provide ongoing support and guidance to users post-release
• Develop and deliver engaging training materials and programs for end-users to ensure effective product usage
• Be working closely with product development teams to identify, document, and address any product issues or enhancements
• Act as a liaison between the end-users and the technical team, translating technical information into user-friendly language
• Monitor product performance and user experience post-release, offering proactive support and troubleshooting assistance
• Collect and analyze user feedback to inform future product developments and improvements
• Maintain up-to-date knowledge of AI technology trends and best practices to provide expert advice and support to our customers
• Provide prompt engineering and best practices on the use of the solution to achieve the best results and outcomes

About you:

• Experienced in customer support aspects
• Experienced in gathering and digesting training materials to create and engaging and informative training session
• Experienced in knowledge transfer, focusing on the ability to explain complicated concepts according to the relevant audience
• Experienced in GenAI concepts and prompt engineering
• Motivated and eager to learn new concepts and skills
• Knowledge and understanding of GenAI technologies
• Strong teamwork, communication and interpersonal skills
• Strong self-learning skills and self-development

Your experience includes: