Vice President Operations

Operations- Borrower Audits, ROC, Other credit monitoring :

1. Weekly calls with SDPA team

2. High level customer satisfaction by regular discussion with clients and feedback, timely response to emails, periodical MISs sent to bank Ensure team output and performance in terms of quality and TAT

3. Review of Team Planning, w.r.t sufficient audits scheduled, auditors updating status.

4. Ensure required reports / activities are submitted / completed on a monthly basis.

5. Ensure Backup in case of absence of team member.

6. Review pendencys to guide team on proactive clearance of work

7. Sample quality checking of reports and critical report checking

8. Steps to bring standardisation in report formats

9. Training of team/backup as and when required.

10. Once a quarter Visit to all clients

11. Ensure tracker is live and figure out ways to maximise team output and customer satisfaction by suggesting automation of processes

12. Escalation MIS