Manager - Information Technology Operations

• An excellent communicator with great people skills who s mindful of language and cultural differences
• A motivated leader who fosters teamwork and initiative
• An analytical thinker who understands modern technologies and tools, including automation tools like HashiCorp s Terraform and Ansible, as we'll as Agile methodologies like Kanban and Scrum
• An experienced operations manager with a positive, professional demeanor and great organizational skills

Understanding and Needs Assessment:

• Develop a deep understanding of the organizations objectives and challenges across APAC and EMEA
• Collaborate with teams in each region to identify IT needs, pain points, and opportunities for improvement

Relationship Building, Mentoring, and Ethics:

• Align closely with functional managers from the US in driving priorities and execution
• Foster positive working relationships within the team and across the regions, promoting a collaborative and positive work environment
• Provide mentoring and coaching to team members to support their professional growth and development
• Uphold the highest ethical standards in all IT operations, ensuring compliance with organizational policies and industry regulations
• Ensure that teams are aware of current developments, trends, and industry best practices specific to their respective regions

Direction and Collaboration:

• Work closely with IT leadership in the US and cross-functional teams in APAC and EMEA to facilitate communication and collaboration on IT projects and initiatives
• Provide guidance and direction to ensure the alignment of IT efforts in each region with the organizations strategic goals
• Collaboratively build, align, and enforce global operating standards
• Follow global standards, processes and best practices across regions and teams and help with identifying gaps

• 5-8 years of relevant experience supervising a technical operations team
• Robust project management skills and experience in overseeing complex IT projects across multiple regions
• Exceptional understanding of IT operations, infrastructure, and emerging technologies
• Excellent communication skills - written and spoken.