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532 Schneider Electric Jobs
Manager-Advanced Technical Support
4-7 years
Gurgaon / Gurugram
1 vacancy
Manager-Advanced Technical Support
Schneider Electric
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Assist all our customers in reaching higher profit by making the best use of Se technology. Deliver technical support and services at Advanced level in Industrial Automation system. Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer s project
End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe.
Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.
Creating and managing knowledgebase on validated solutions in SE repository
Prepare and provide technical trainings to different stakeholders
Onsite intervention for solving critical issues.
Training delivery to Primary teams and customers as per the schedule.
Core Competencies:
Bachelor degree in Electrical / Electronic / Instrumentation Engineering
Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning & troubleshooting of Industrial Automation products (VFD, motion controller, servo, soft starters, pushbuttons, joysticks, cam switches, pilot lights, sensors ,Networking .. etc)
Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU , Profibus , CAN open etc..
Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
Excellent communication skills (Oral & Written) and ability to interact with global customers.
Excellent problem solving and data analytical approach.
Excellent team player.
Machine Solution-Advanced Technical Support Expert
Mission:
Schneider Electric is seeking a Customer Success Advan
Employment Type: Full Time, Permanent
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What Schneider Electric employees are saying about work life
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Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
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Schneider Electric Gurgaon / Gurugram Office Location
Gurugram Office
Headquarter
Schneider Electric, 9th Floor, DLF Building No. 10, Tower C, DLF Cyber City, Phase II
Gurugram
Haryana 122002
Haryana 122002
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