Add office photos
All Filters
346 Schneider Electric Jobs
Lead, Incident Management
4-5 years
Bangalore / Bengaluru
1 vacancy
Lead, Incident Management
Schneider Electric
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job purpose
Is in charge of restoring normal service operation as quickly as possible in cloud-based platforms & integrated systems to minimize the impact to EcoStruxure community of SE.
Duties and responsibilities
Point of contact for all major incidents in EcoStruxure community.
Play the role of Major Incident Manager in case of major incidents by engaging technical teams until resolution, while also managing communication with business stakeholders.
Provide guidance to the team and get them aligned to the Incident Management process.
Monthly Incident reporting for all platforms supported in EcoStruxure.
Major Incident reporting with uptime metrics to the respective stakeholders.
Ensure higher levels of service availability via monitoring and expedition of incidents.
Monitor the incidents to ensure that the Service Level Agreement are respected.
Understand the architecture and evolution in IOT enabled platform and integrated systems supporting the business process.
Follow up on RCA of Sev1s and recurring problems.
Drive major & recurring issues to closure by engaging problem management team.
Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
Escalate issues and other topics to the right team when needed.
Document the knowledge base and share with team members.
Promote Knowledge management & documentation n the organization.
Learn new Tools/ Technologies as per business requirements.
Strong adherence towards process orientation and promote best practices in the team.
Qualifications
A minimum of 4-5 years experience in Incident Management for cloud support with a focus on IOT solutions.
Good knowledge on Azure IoT services such as IoT Hub, IoT Edge, Device Provisioning Service, and Time Series Insights
Strong understanding of Azure cloud platform, including networking, storage, and security.
Familiar with MS office applications and has a good understanding of ITIL concepts.
Strong client driven approach & service oriented.
Familiar with - SLA compliance, First-call resolution, Knowledge-article contribution, Issues resolved per shift, Escalation rate, etc.
Possess strong problem solving, analytical and time management skills.
Versatile team member with good communication and collaboration skills.
Excellent troubleshooting skills applying logic.
Experience using ticketing portals like Jira and ServiceNow.
Able to work with various systems, platforms, operating systems, languages, tools and technologies.
Adaptability to changing work environment and technologies.
Willing to enhance skills and knowledge as required.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Incident Manager roles with real interview advice
People are getting interviews at Schneider Electric through
People are getting interviews through
(based on 221 Schneider Electric interviews)
Campus Placement
Job Portal
Referral
Company Website
Walkin
Recruitment Consultant
26%
23%
12%
11%
7%
5%
16% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Schneider Electric are saying
Rating based on 1 Incident Manager
review
Anonymous · Schneider digital
in Bangalore
Likes
Great to work in Schneider
Dislikes
I like to work in Schneider
Read 1 reviewIncident Manager salary at Schneider Electric
reported by
2
employees
with 5-7
years exp.
₹6.9
L/yr - ₹8.8
L/yr
7%
more
than the average Incident Manager Salary in India
View more details
What Schneider Electric employees are saying about work life
based on 3.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
View more benefits
Compare Schneider Electric with
Siemens
Compare
ABB
Compare
Honeywell Automation
Compare
Emerson Electric Co.
Compare
Eaton Corporation
Compare
Legrand
Compare
Rockwell Automation
Compare
Johnson Controls
Compare
Bosch
Compare
Wipro PARI
Compare
Addverb Technologies
Compare
Titan Engineering & Automation
Compare
Falcon Autotech
Compare
Technosoft Engineering Projects Limited
Compare
Festo
Compare
TMEIC
Compare
Cotmac Electronics
Compare
Marine Electricals
Compare
Utthunga Technologies
Compare
Siemens PLM Software
Compare
Similar Jobs for you
Schneider Electric Bangalore / Bengaluru Office Location
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road
Bengaluru
Karnataka 560001
Karnataka 560001
Job Opportunity For Project Engineer - Navi Mumbai
1-6 Yrs
₹ 2 - 6L/yr
Navi Mumbai
Job Opening For Manager Engineering - Bangalore Location
7-12 Yrs
₹ 9 - 14L/yr
Bangalore Rural, Bangalore / Bengaluru
Share an Interview