Answer guest questions regarding property services/features and hours of operation
Document all guest requests/complaints and communicate such to appropriate personnel for proper handling
Maintain awareness of undesirable persons on property premises
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Provide assistance to coworkers, ensuring they understand their tasks
Monitor the performance of others to ensure adherence to quality expectations and standards
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors