Eyes on the glass 24x7 monitoring, react to any alerts, be able to analyze and tweak Dynatrace alerts, basic Splunk querying, Tealeaf research, impersonation/harness, isolate issues and handle/engage Support calls.
Work on any escalated issues, facilitate and lead discussions with multiple teams.
Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
Conduct root-cause analysis as and when needed and propose a corrective action plan.
Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement)
Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.
Adhere to the defined support delivery process/guidelines like Problem
Develop/propose innovative approaches on process improvements automation possibilities
Qualifications
Required Experience Education:
6-8 years of experience in software development or maintenance
College degree (Bachelor) in related technical/business areas or equivalent work experience.
Familiarity with most of the following technologies: React and/or NodeJS and Java and/or Scala and/or Golang, Python, and ability to understand complex architectures.
Familiarity with Cloud services - AWS or other similar services
Ability to navigate, understand API errors codes, rate limits, Synthetic monitoring and Observability patterns.
Proven experience with coding and supporting enterprise application solutions.
Strong technical debugging analytical skills
Demonstrate ability to perform root cause analysis and suggest rectification options.
Strong verbal and written communication skills - Should be able to provide technical and functional impact summary of the managed incidents.
Preferred Qualifications:
College degree (BE or MCA).
Exposure to AWS
Exposure to Production environments
Skills:
- Amazon CloudFront
- Java
- Node.Js
- Python
- Splunk
Employment Type: Full Time, Permanent
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