Deputy Manager - Agency Management, Recoveries South

Job Description Position Responsibilities Performance Drive Portfolio Resolution by conversion of cheque pick-ups, resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location. Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation. Ensure ongoing review rhythm with stakeholders to identify opportunity areas. Timely review of vendors performance in respective location. Compliance Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures. Ensure data security. Conduct SVCL-Ensuring timely audit of vendor processes and documents for multiple agencies in respective location Productivity Monitor CAPE as per collection strategy. Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations Ensuring timely raising of multi vendor bills/provisions for respective location Field support along with FOS basis requirement on selective accounts Perform due diligence on accounts for settlement and ensure wing to wing closure. People Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc. Ensure location coverage as per SLA designed with stakeholders. Ensure regular interactive sessions conducted at all agencies for respective location Track hiring, ensuring timely certification of field executives as per process and defined timelines. Measures of Success (Define the Outcomes expected of the role) - Deliver on Strike Rate, Resolution Recovery numbers as per assigned targets.
- Timely and 100% allocation of referred accounts to field vendor
- Secure transmission of data to vendors .Deliver on FM Score and 100% SVCL Coverage.
- Timely training and DRA certification of field executives to meet RBI guidelines. Skills Sets Required - Communication Skills
- Resourcefulness
- Vendor Management
- Planning and Organising
- Negotiation Skills
- Computer skills with a strong knowledge of MS Office.
- Initiative taking and willingness to stretch
- Working in teams Must have Qualification Graduate Degree.
Relevant Experience in a field Preferred 2 - 5 years of Field Collections/ Recovery Experience.
Experience in handling outsourced vendors would be an added advantage. Preferred Industry (If any) Credit Card Field- Recovery