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198 Sutherland Global Services Jobs
Manager-Dig Transf & Growth
6-12 years
Hyderabad / Secunderabad
1 vacancy
Manager-Dig Transf & Growth
Sutherland Global Services
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for an individual with extensive hands-on experience in development of
Robotics Process Automation (RPA), Orchestration, and scripting experience.
The developer will be involved in the full technology life cycle and responsible for
designing, coding, configuring, testing, implementing, and supporting application
software. Technology Engineers work closely with Analysts and Product Managers to
understand the business requirements that drive the analysis and physical design of
technical automation solutions. Technology Engineers may be assigned to either
development, implementation or support functions. Implementation involves creating
new technology-based solutions whereas support involves upgrades, maintenance or
issue resolution to existing technology solutions.
Job Responsibilities
Primary Responsibilities:
- This role would require developing new age automation solutions for existing servicing processes and platforms within a client servicing portfolio for Banking Healthcare and Insurance verticals.
- Design, configuration, development, documentation and testing of automation solutions to meet business or technology requirements. Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements. Recommendation of technology alternatives.
- Analysis of end user s needs, business and technology requirements. Translation of these requirements into technology solution capabilities and design.
- Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidents.
Specific responsibilities include:
- Partners with business analysts to translate business needs to technology solution requirements.
- Collaborates with all stakeholders such as operations groups, enterprise architects, software development, operations, cybersecurity and infrastructure to integrate applications and hardware.
- Ensures that the design and technology solution implementation meets security and QA standards. Suggests fixes to issues by doing a thorough analysis of root cause and impact of any defect(s).
- Provides support toward resolution of escalated support tickets. Applies operation break fixes and performs other proactive maintenance activities until permanent solutions can be implemented. Supports and participates in the solution deployment process for new functionality/ subsystems/modules, upgrades, updates and fixes to the production environment.
Job Specific Qualifications
- B.E./B.Tech in Computer Science or a related field 4 years of professional technology solution development and engineering
- Demonstrated experience in developing automation solutions.
- Demonstrated track record of implementing technology solutions using structured methodologies such as agile (SCRUM, Kanban etc.) and waterfall.
Required Technical Competencies:
- Experience in development and maintenance of process automation bots
- Demonstrable skills in Python, Visual Basis, Advanced Javascript and other scripting languages
- Knowledge of API integrations and Webservices
- Proven experience in delivering Google CCAI, Dialogflow, Vertex.AI solutions.
- Strong background in Natural Language Processing (NLP), deep learning, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG).
- Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies.
- Experience with deep learning frameworks like PyTorch or TensorFlow.
- Experience with Business Intelligence, including ML and Gen AI, a plus
- Strong knowledge and experience with enterprise architecture, cloud computing - AWS/Azure/Google Cloud Platform, data analytics - Snowflake/Tableau, and agile methodologies (Scrum); Experience with cloud platforms for deploying AI models.
- Strong understanding of neural networks, transformers, and reinforcement learning.
- Familiarity with software development best practices, version control (e.g., Git), and agile methodologies.
- Experience with CI/CD pipelines and DevOps practices.
- Excellent software development skills to drive the development and deployment of cutting-edge AI solutions
- Experience with production support of mission critical technology solutions.
- Experience documenting technical solutions and system process flow techniques.
Additional Preferred Skills
- Ability to work independently, multi-task effectively, and be flexible to accommodate change in priorities as necessary.
- Strong analytical ability, communication skills, excellent problem solving skills, and ability to learn new technical concepts.
- Ability to foster working relationships with Client departments, IT Management and Software Service Providers.
- Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication skills and the ability to work effectively in a team environment.
- Proficiency in Minitab, MS Excel, PowerPoint, and other business analytics and presentation tools.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
What people at Sutherland Global Services are saying
Rating based on 19 Manager
reviews
Anonymous · Other
in Mumbai
Likes
Work life balance
- Job security - Good
+1 more
Dislikes
Discrimination in salary, they will not value you until you get another offer. Only then they will try to match and retain you, else they don't give a damn.
- Salary - Poor
+3 more
Manager salary at Sutherland Global Services
reported by
142
employees
with 8-18
years exp.
₹8.1
L/yr - ₹35
L/yr
21%
more
than the average Manager Salary in India
View more details
What Sutherland Global Services employees are saying about work life
based on 7.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sutherland Global Services Benefits
Submitted by Company
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance
Submitted by Employees
View more benefits 
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