Executive - Customer Support

Preferred candidate profile

• 3+ years of experience in Industrial Automation.
• Having experience in PLC, SCADA and Historian. Kepware and GE iFix SCADA and proficy historian experience to be added advantage.
• Should have familiar and known about the pharma projects and working philosophy. Should have experience in qualification documents preparation and execution. L2 integration experience to be added advantage.
• Knowledge of Communication protocols such as, OPC, Modbus, Ethernet IP, Ethernet etc.
• Ability to handle assigned task independently.

Role & responsibilities

• Committed to timely and fault-free delivery of systems.
• Engineer will be responsible for making necessary changes in L2 system in case of any PLC/HMI upgrade.
• Periodical health check of all live systems and reporting to managers.
• Attending support calls from application users and provide first level support.
• Capable of maintaining an issue tracker sheet.
• Health monitoring will be conducted for overall application as per predefined check list.
• Resolution for the problem tickets raised by customer on time.
• In case of critical issue, escalate the same immediately to technical lead or principle and get the issue resolved. Inform the same to all stake holders.
• Engineer will be responsible for minor tag addition/deletion or minor graphic development in L2 system (Category 4 & 5) along with qualification documents update.
• Should be able to work on remotely in case of unforeseen condition and provide the telephonic support as and when required during the silent hours.