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End User Support Engineer
Saraca Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
- Supports, maintains, and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.
- Analyzes and solves complex problems of network (operating) system hardware and software components.
- Assist in the planning, installation and maintenance of local network systems and components.
- Tests and implements measures, systems and software to adequately protect the network computer systems, components and data from natural disasters, power failures, intrusions and viruses.
- Tests and implements measures, systems and software to protect, backup, restore and store business data.
- Tests and implements new computer systems, operating systems and applications.
- Remains up-to-date with the latest network computer systems, operating systems, innovations and industry best practices.
- Performs continuous research and audits to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices.
- Advises application developers, technical specialists, management and users about network (operating) systems, components and peripheral devices, based on trends, developments, experiences and company/industry best practices.
- Analyzes impact of network systems and components for the technical infrastructure and communicates the results with the responsible technical specialists in order to reach the appropriate and effective use of the various technologies.
- Ensures regular reporting to management regarding performance and service levels of network systems, in order to inform responsible management about major deviations and/or corrective actions.
- Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.
- Participates in projects with other DT departments and/or external vendors.
- Performs other related duties as required.
Employment Type: Full Time, Permanent
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What people at Saraca Solutions are saying
What Saraca Solutions employees are saying about work life
based on 108 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Saraca Solutions Benefits
Work From Home 
Job Training 
Health Insurance 
Team Outings 
Soft Skill Training 
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