Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

SAP

Compare

4.2

based on 1.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Internet/Product Company - 2024

301 SAP Jobs

User Assistance Developer

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

2-5 years

Bangalore / Bengaluru

1 vacancy

User Assistance Developer

SAP

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Content Writing Data Analytics Technical Writing Operations Backend Content Management

+ 4 more

Job Description

We help the world run better

What you`ll do:

In SAP, Technical Writers are called User Assistance Developers, because that s what you do - you assist the users of our software.

In a nutshell, your job as a Technical Writer (User Assistance Developer) will be to understand how the software works, become familiar with different types of consumers of documentation, defined as SAP personas, and then formulate complex technical information into user-friendly documentation.

The Role:

Technical Writers in SAP S/4HANA Public Cloud teams work with developers and product owners on defining what information needs to be passed on to users, to ensure that they can fully leverage the software for their business needs. Once you ve gathered the information, you ll formulate it in English in different formats (as a release notes announcement or a detailed instruction). After the information has reached the users, your job will be to listen to their feedback and see what can be improved.

Additionally, you will participate in shaping the UI and UX of the team by defining labels, informational messages, and other in-app text.

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

Degree in Technical Writing, IT, Business Studies or a related subject or, alternatively, a language-based university degree
Excellent written and spoken skills in English.
Outstanding communication, writing, and grammar skills.
Ability to work to deadlines, deliver on time, and ensure high quality
Interest in software development. Self-motivated team player
Willingness to acquire comprehensive product knowledge and learn new skills
Knowledge of Content Management Systems (DITA) is a plus

What you bring:

Around 5-8 years of experience in technical writing, content writing, or journalism.
The ability to synthesize technical information into a user-friendly written text.
Excellent knowledge of English grammar and vocabulary (focus on software terminology).
Technical abilities:

The ability to manually test software to understand the behavior to be documented.
Willingness to learn to use highly configurable software and understand its complexities.
The ability to differentiate backend from frontend processes.

Additional skills required for the role: Familiarity with the agile methodology. Understanding software development processes. Experience with writing in-app text (labels, button names, tooltips, messages, etc. ). The ability to formulate a text for different types of users.

Meet your team:

The Product Services UA team is based out of Bangalore and supports the development teams in Public Cloud ERP. We support different LOB s in Public Cloud like Operational Manufacturing, EPPM, Q2C, Transportation Management, and Tools and Delivery.

The User Assistance team creates a knowledge powerhouse to address the growing market, by centralizing user assistance and translation to innovate and reimagine a consistent public cloud end-to-end experience for our customers and users.