Associate, Global Contact and Support Hub

As, Associates, Global Contact Support Hub you will be responsible for performing first line customer support and routing customer technical, commercial, services and general support enquiries and needs that are outside scope of knowledge and experience. This can be specifically, but not limited to, related to the products, applications, OTD, information & digital solutions related to our Products and Services via telephone, web, email and online chat service.

 

Key Performance areas:

Your profile

Dynamic and self-motivated customer oriented approach. Passion and competence for digital solutions and technology using various messaging and collaboration solutions.

Passion for customer service exhibited by courteous telephone etiquette, empathy, patience and professionalism. Excellent multi-task skills focused on various communication methods with multiple customers and stakeholders Good organization skills including planning, organizing routing and follow up. High level of communication across all mediums.

Strong attention to customer experience and commitment to quality customer service Proficient in written/verbal English communication skills. Additional proficiency in other language is valued.

Excellent knowledge of Microsoft O365 programs and Microsoft Dynamics CRM General knowledge and understanding of IT, software and Messaging & Collaboration technologies 3 - 5 years of experience in a call/contact centre environment. Graduate degree or equivalent experience.

This position reports to Team leader in Sales Support Center , Sandvik Coromant.

Benefits

Sandvik offers a competitive total compensation package including comprehensive benefits. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement