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Premium Employer

Sandoz

Compare

4.0

based on 405 Reviews

412 Sandoz Jobs

Manager

Sandoz

4.0

based on 405 Reviews

7-10 years

Warangal, Hyderabad / Secunderabad, Nizamabad

1 vacancy

Manager

Sandoz

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Computer Science Customer Service SQL Business Analytics Project Management

+ 3 more

Job Description

Create and deliver below Field Excellence reporting and insights as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
Designs, develop and/or maintains Alteryx based solutions that optimizes field excellence activities based on Country commercial excellence needs through varied variety of evolving infrastructure landscape. Findings of new visualizations tools is also possible.
Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
Crafts and maintains standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function.
Develops and maintains knowledge repositories that collects qualitative and quantitative data of field excellence related trends across Novartis operating markets, etc
Support team leaders in recruitment and on-boarding of new associates within the organization.
Participate and chip in various knowledge sharing sessions that enables growth and improves quality deliverables across the function.
Ensures outstanding communication with all partners including internal associates, and clients through regular updates with focus on accomplishments, important metrics, standard methodologies, staffing changes and key events.

Essential Requirements:

Curiosity and strong analytical thinking, verbal and written communication skills and exposure to working in multi-functional/cultural environment.
Good communication and interpersonal skills. Conceptual, analytical & tactical thinking, strategic thought process
Align with all internal functional operating procedures like time tracking, critical metric tracking and reporting, and other internal systems and processes
Comply to all Novartis operating procedures as per legal / IT / HR requirements
Ability to operate optimally in an international matrix environment.
Responsible for standard and ad-hoc extracts/reports across multiple primary and secondary data sources.
Establish and maintain positive relationships with key functional partners

Desirable Requirements

University/Advanced degree is required, Master s degree or equivalent experience in fields such as business administration, finance, computer science or technical field is preferred
Should have min of 7+ years of work experience in contact Centre - Performance Excellence (Quality Monitoring) / ITES QAs / Some experience of Patient Contact Centers and needs to be proficient in Qlik Sense, SQL, MS Excel, Alteryx, ETL Tool, Incentive compensation and good to have a pharmaceutical industry proven experience.

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

Employment Type: Full Time, Permanent

Read full job description

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