Customer Care Associate

Answer and respond to customer inquiries in a professional and courteous manner.
Provide accurate and timely information to customers while maintaining confidentiality and adhering to company policies and procedures.
Identify and assess customer needs and recommend suitable products or services to address their requirements.
Maintain customer records and track interactions in the companys database.
Coordinate with internal teams to resolve customer concerns and issues in a timely and efficient manner.
Manage and resolve customer complaints by following established protocols and procedures.
Meet customer care team targets and objectives.
Continuously develop and maintain knowledge of company products, services, and procedures.
Strong communication skills, both verbal and written.