IT Specialist

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Recent awards we’ve won include:

Great Place To Work Certified™ 2023

Best Place to Work by Built In 2023

Financial Times The Americas’ Fastest Growing Companies 2023

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.

About the role:

Samsara Technologies India Private Limited IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the IT Services team, you’ll be responsible for owning the technology and processes that enable our people to do their best work.

The role requires you to come into our Bengaluru office.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

In this role, you will:

• Excel in the technical realm
• Take a leading role in team problem-solving activities, guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects.
• Help employees, including C-level execs, resolve their technical problems
• Field escalations from Tier 1 IT Helpdesk teams
• Share your technical expertise through documentation in our Confluence knowledge base
• Deploy and manage systems that foster collaboration and productivity at scale
• Plan and integrate the tools and services which run our workplaces
• Manage a ticket queue and seek opportunities to improve how we work
• Champion, role model, and embed Samsara Technologies India Private Limited cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• A college degree in a technical program (Computer Science, Information Systems, or other STEM field)
• 8+ years experience working in internal IT support
• Experience with Exec Support
• Strong oral and written language skills
• Reliable; dedicated to solving technical problems, and seeing them through to completion
• A passion for learning and doing new things in a fast-paced environment
• An affinity for working with all things electronic; curious about technology
• Experience with enterprise SaaS (Atlassian, G Suite, Slack, Zoom, Okta, Meraki, etc)
• Specifically, Okta expertise will be valuable in this role

An ideal candidate also has:

• Knowledge of Apple & Windows products
• Understanding of network infrastructure
• Software programming or scripting ability

Automatically included at the end of external job posts:

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Our target total compensation market position is in the top 25% of all software and hardware companies. Our employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, team-based incentive schemes, health benefits, personal development, Samsara for Good fund, and much, much more. Take a look at our Total Rewards site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara Technologies India Private Limited COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Flexible Work

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.

The same job description used for the external job post will be used for the internal job board post unless otherwise noted by the hiring manager here.