Network Engineer L2 - Routing & Switching (3-6 yrs)

Experience :

- 3-6 years of experience in network engineering, with a focus on routing, switching, and wireless technologies.

- Strong understanding of network protocols and security.

- Experience with incident management and SOP development.

- Excellent problem-solving and communication skills.

- Experience with SD-WAN technologies and tools.

- Familiarity with circuit monitoring tools and techniques.

Essential Functions :

1. Network Monitoring and Maintenance :

- Monitor network performance and identify issues.

- Perform routine maintenance tasks, including software and hardware updates.

- Ensure network security by implementing appropriate measures.

2. Incident Management :

- Respond to network-related incidents and provide timely resolutions.

- Document incidents and resolutions in the incident management system.

- Escalate complex issues to higher-level support when necessary.

3. Routing and Switching :

- Configure and manage routers and switches.

- Troubleshoot routing and switching issues.

- Optimize network performance through efficient routing and switching practices.

4. Wireless Network Management :

- Install and configure wireless network devices

- Monitor and troubleshoot wireless network performance.

- Ensure secure and reliable wireless connectivity.

5. SD-WAN Management :

- Monitor and manage SD-WAN infrastructure.

- Ensure optimal performance and reliability of SD-WAN links.

- Troubleshoot and resolve SD-WAN related issues.

6. Standard Operating Procedures (SOPs) :

- Develop and maintain SOPs for network operations.

- Ensure compliance with SOPs during network maintenance and incident management.

- Train team members on SOPs and best practices.

7. Documentation and Reporting :

- Maintain comprehensive documentation of network configurations and changes.

- Generate regular reports on network performance and incidents.

- Provide recommendations for network improvements based on performance data.

8. General NOC Duties :

- Monitor network infrastructure and systems for alarms and alerts.

- Perform initial troubleshooting and escalate issues as needed.

- Maintain accurate logs of incidents and actions taken.

- Collaborate with other technical teams to resolve complex issues.

- Experience with support of enterprise environments including hybrid configurations.

- Manage the network/telecom/compute, including provisioning, configuration, and administration of services utilizing ITIL processes.

- Develop and maintain technical documentation and provide end-user training and support.

- Participate in project planning, testing, and deployment strategies and activities.

- Develop and maintain technical documentation and provide end-user training and support.

- Open and resolve incident and request tickets.

- Participate in Monthly on-call rotation.

- After hour and weekend activities possible

- Flexible work rotation - Willingness to work in a 24x7 shift environment.