Team Lead - Sales - BPO (1-2 yrs)

Team Lead - Sales

Job Description:

- EOSGlobe is a leading business process management company based in Mumbai.

- With over two decades of experience, we offer high-quality services powered by cutting-edge digital technologies.

- Our diverse business portfolio includes Next-Gen BPO and KPO services, specializing in technology-first contact center solutions with Artificial Intelligence and Deep Learning Neural Networks.

Role Description:

Job Title: Sales Team Leader.

About the Role:

- We are looking for an experienced Sales Team Leader to manage a team of sales agents in our BPO operations.

- The role involves meeting sales targets, managing shrinkage and attrition, and ensuring high call quality.

- You will be responsible for motivating the team, providing coaching, and ensuring adherence to company policies.

Key Responsibilities:

- Lead and supervise a team of sales agents in a BPO environment.

- Drive team performance towards achieving daily, weekly, and monthly sales targets.

- Implement effective strategies to minimize team attrition and shrinkage.

- Provide consistent coaching, feedback, and motivation to team members.

- Ensure strict adherence to company policies and quality standards.

Requirements:

- Minimum 1-year experience as a Team Leader in a BPO setting.

- Proven expertise in managing shrinkage and attrition within a team.

- Exceptional leadership, communication, and interpersonal skills.

- Bachelor's/master's Degree.

- Flexibility to work rotational shifts between 9 AM to 8 PM.