Sr. Manager, Sales Operations

Sr. Manager, Sales Operations Role: Sr Operation Manager

Location- Vadodara

Work Type- WFO

Process- Tele Sales -B2B(Retail Consumer Channel)

Product- Cement

• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction and growth.
• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
• Act as an enabler to remove both internal and external roadblocks and help team to resolve complex challenges in support of sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction Work with external facing client as a point of escalation for the client and respond in a timely manner to any issue Maintain a high level of communication with external stakeholders to ensure strategic client relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
• Work closely with client contact on reporting and forecasting
• Serve in a consultative role to support key stakeholders, both internal and external
• Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
• Ensure high level of professionalism during all interactions with team and client
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction.

IND Vadodara - Alembic Building II BARODA English (Required), Gujarati (Required), Hindi (Required) Full time2025-03-10