Order Processing Manager

Roles & Responsibilities

• Order Processing :

Ensure timely and complete order dispatch.

Calculate Commission and ensure accuracy.

Oversee Foreign exchange management, Custom duties and Import clearance processes

Manager Warehousing, transportation, Custom House Agent (CHA) activities.

Optimize dispatch costs for efficiency.

• Coordination and Communication.

Communicate effectively with customers and principals regarding orders status

Follow up with local vendors to ensure timely and accurate order fulfilment.

Coordinate internally across departments to ensure smooth order processing

Monitor and follow up on customer payments to ensure timely receipt.

Prepare and submit periodical reports related to order processing, dispatch status, and financial updates to the Management.

Experience/Qualifications

• Graduate / Diploma in EXIM or Logistics Operations
• Minimum 8 years working in EXIM or Logistic operation

Key Competencies

• Knowledge of handling logistics of Capital Equipment
• Familiarity with customs procedures and import/export regulations
• Functional knowledge of CRM
• Strong communication and negotiation skills
• Working knowledge of Microsoft Office (Excel, Word, Power point)

Interpersonal Skills

• Communication - verbal and written proficiency with good presentation skills
• Strong attention to detail, and ability to multi-task
• Result oriented and achievement driven
• Good Team Player
• Honest, Sincere & hard working
• Able to work under pressure