Manager - QA & QC

JD Manager – QA & QC
Job DetailsJob TitleManager – QA & QCDepartmentQualityReporting toQC Head Band3Jobs Reporting IntoAM – GDC
AM– Paint Shop
AM– Machine Shop
Engineer – PDI
Engineer – CMM
Engineer – Metallurgist
Quality Engineers,
Team LeaderLocation/PlantBilaspur /HaryanaNo. of Reportees (Direct & Indirect)8
Job ObjectiveResponsible for overall product quality by regular monitoring of critical quality parameters in the areas of manufacturing & supplier quality and analysis of all quality parameters, facilitating the team members for corrective and preventive actions through standardization, deployment and monitoring of quality control mechanisms across the plants
Primary ResponsibilitiesFinancial Finalize the department budget and ensure adherence to department budgets and minimize operating costs and overheads
 Monitor the cost due to rejections and rework and support other departments in controlling the sameCustomer¢ Ensure preparation of timely and accurate counter measures to address customer issues
¢ Provide support to other departments (internal customers) in managing quality within their processes
¢ Conduct periodic visits to the customers to ensure that any critical issues are addressed on priority
¢ Conduct periodic visits to the suppliers of the plant to ensure ongoing improvement in their serviceProcess¢ Monitor the in-process quality by setting standards and supporting the production teams to adhere to the same
¢ Ensure that patrol inspection schedules are adhered to, and review the inspection reports on a periodic basis
¢ Review customer/supplier rejection reports and ensure implementation of action plans.
¢ Ensure quality of incoming material from all vendors supplying to the plant
¢ Monitor and control issues with regard to quality of suppliers for the plant
¢ Oversee the PDI related activities and ensure that the products dispatched meet the required standards
¢ Drive quality related improvement projects at the plant including customer projects as well as internal improvement initiatives
¢ Review the standard room reports periodically to ensure that the gauges are calibrated accurately
¢ Ensure that all quality related compliances and standards for the plant are met
¢ Lead the Quality Audits for the plant by coordinating with all departments and ensuring effective implementation of the same
¢ Monitor the in-process quality in respective section by setting standards and supporting the production teams to adhere to the same
¢ Ensure that patrol inspection schedules are adhered to, and review the inspection reports on a periodic basis
¢ Review customer rejection (Line Rejection, BOP, semi-finished parts) and prepare CAPA (Corrective Action and Preventive Action)
¢ Coordinate with concerned departments for timely closure of CAPA points
¢ Prepare report for New Die & approval of products from customer end - coordinate with tool room for modifications, IPP approval etc.
¢ Ensure implementation of quality related improvement projects at the plant including customer projects as well as internal improvement initiatives
¢ Ensure that all quality related compliances and standards for the plant are met
¢ Conduct Quality Audits for the plant by coordinating with all departments and ensuring effective implementation of the same
¢ Monitor the in-process quality in respective section by conducting periodic process audits
¢ Prepare patrol inspection schedule &check sheets and ensure adherence to the same by the team
¢ Review patrol inspection reports and take necessary actions (if any)
¢ Check dimensional report / PQCS/ critical parameters etc. periodically and ensure adherence to the same
¢ Analyze data and try to find the root cause of the defect by conducting Why Why analysis, Root Cause Analysis etc.
¢ Ensure that all output classified as Rework is sent back to the production team immediately
¢ Conduct customer rejection (Line Rejection, BOP, semi-finished parts) analysis and prepare CAPA (Corrective Action and Preventive Action)
¢ Coordinate with concerned departments for timely closure of CAPA points
¢ Ensure that any change in the process is documented and the same is recorded and circulated to everyoneLearning & Development¢ Ensure timely completion of all stages of Performance Appraisal Process
¢ Take responsibility for people development initiatives and building in-house capabilities for the employees in the department
Key Result Areas (KRAs) & Key Performance Indicators (KPIs)CategoryKRAKPIFinancialCost Optimization% Adherence to BudgetCost Savings owing to quality related improvement projects% reduction in cost owing to rejections and reworkProcessBusiness Excellence% reduction in product rejections by customer% reduction in supplier quality issuesRatio of rejection at PDI owing to incoming material inspectionRatio of rejection at PDI owing to in-process inspectionNumber of issues regarding gauge alignmentAudits & Compliances% deviation from agreed quality standards% adherence to timelines for quality audits at the plant% adherence to timelines of supplier auditCustomerCustomer SatisfactionTarget vs. Actual customer rating% adherence to TAT for resolving customer issues% adherence to timelines of supplier ratingLearning & DevelopmentPerformance ManagementAdherence to timelines of PMS processTraining & DevelopmentTarget vs. Actual man days of training for all direct reportsTarget vs. Actual no. of training programs delivered